Q: Who can shop at Rhyne and Son?
A: Since we are wholesale-only, we require our customers to have a valid State Sales Tax Exemption form on file before they're able to shop. It is your responsibility to update your State Tax ID on file (if it is one of the states that expires). The only exceptions are Alaska, Delaware, Montana, and New Hampshire businesses.
Q: Can I come shop at your warehouse in person?
A: Yes, absolutely! Our warehouse is open to our customers to shop. We have two large buildings as well as our outdoor wire yard, and are continuously restocking our products to keep all of our great products available for you to purchase!
Q: Do you receive trucks on a specific day of the week?
A: We schedule delivery for containers as soon as we're able to, so there is no specific time they consistently arrive. We do our best to receive as much merchandise as possible so you always have a wide selection of products to choose from.
Q: Do you offer any discounts/special pricing?
A: When you shop at the warehouse and your invoice reaches $1,500, we automatically apply a 10% discount. This also applies to other in-warehouse purchases made within the same business day, but does NOT apply to shipping orders. We also post about any special deals on our private Facebook group, so click here to join if you haven't already!
Q: How long can you hold an order for pick up?
A: Once the order has been pulled, we can hold the products for FIVE business days. Due to limited storage space, and the high frequency in which we receive new containers, we are unable to hold orders for extended periods of time. We will always notify you if we have to put your order back into stock, and feel free to reach out if you have any questions or concerns.
Q: What are your minimums to ship an order?
A: Our minimum order to ship our via FedEx is $250, and the minimum to ship via skid (freight) is $500. This is primarily to help offset the shipping percentage to make sure your orders are as cost-efficient as possible.
Q: I ordered products, but they weren't on my final invoice when I received my delivery. What happened?
A: Because our warehouse is open for our customers to shop in, there is a chance some items with low enough quantity would be shopped before we have the chance to pull them for your order. We do our best to pull orders in a timely manner, but there may be delays depending on how busy we are and how many orders we already have in our system to be pulled.
Q: A piece I purchased was damaged. What is your return policy?
A: We understand that sometimes accidents happen and a piece may get damaged in transit. We inspect the merchandise before shipping to make sure nothing is sent damaged. If you do receive a damaged piece, please email us photos at firstname.lastname@example.org or text the pictures to 423-280-7590 within a week (7 days) of receiving the item so we can begin processing the claim. We will then reach out about next steps.
Q: How long does it take to process a claim once it has been submitted?
A: Once we receive the claim via email/text, we try to process them as quickly as possible. If we have any additional questions or need to reach out to clarify any information, it can occasionally take a little extra time. However the general window that claims are resolved within is 1-3 business days.