Shipping

Order Processing Time: Once we receive your order, the typical timeframe for orders to be pulled and processed depends on the shipping method:

FedEx 3-5 business days
Skid (Freight) 7-10 business days

Minimum Order for Shipping: The minimum for FedEx orders is $250, and the minimum for skid (freight) orders is $500. There is no minimum for in-warehouse purchases.

All packages are shipped via FedEx or skid. All shipping and handling charges are based on the weight, size, destination, and value of each package. Your shipping charges will be calculated once the order is packed. Picking and packing orders will begin once a verified credit card is on file. Large orders will be shipped via truck freight and customers will be contacted regarding the carrier.

Shipping Policy and Claim Handling: Many items are handmade and imported. Imperfections and color variations are expected and are a natural result of this hand-made process. Therefore, this is not an acceptable reason for return and should be considered when ordering.

If breakage occurs in your shipment, please email us at info@rhyneandson.com and include pictures and descriptions. Please do not throw away packaging until all issues have been resolved with the shipping company. All claims of damage must be reported within FIVE business days.

Freight Caps

Freight Caps: All truck freight orders (shipped on skid/pallet) will have a capped shipping rate.

Orders $1,000 - $1,499 30% maximum freight charge

Orders $1,500 - $3,499

25% maximum freight charge

Orders $3,500 - $5,499

20% maximum freight charge

Orders $5,500 plus

15% maximum freight charge

Exceptions: Due to increases in shipping costs, we will no longer apply shipping freight caps to orders from the following states: California, Nebraska, Nevada, Oregon, Washington, Utah, Idaho, and Montana

To help offset shipping costs to these states, we recommend shipping to the nearest terminal. Doing so helps avoid additional costs, and can greatly reduce transit time. If you have any questions about this change in policy, please feel free to call us at 706-935-2576, or email us at info@rhyneandson.com.

The following fees are in addition to the above rates (if applicable):

$95 - Residential Delivery
$70 - Lift Gate
Inside delivery, re-delivery, call for appointment, and limited access will be individually assessed.

    Freight charges for UPS Ground, FedEx Ground and all skid orders can only be determined once order is pulled and packed.